fa1111 Terms and Conditions

By using the online gaming platform operated by fa1111 (hereinafter referred to as "Platform", "we" or "our"), you voluntarily agree to abide by these terms and conditions. This document forms a legally binding agreement between fa1111 and its registered users.

These terms and conditions ("Terms") apply to all services, games, promotions and features of the fa1111 platform. If you object to any part of the Terms, please refrain from using the platform.

1.1 Scope of Services

fa1111 provides the following online gaming services:

• Live casino games (with live dealers)
• Slot machines and video slot games
• Cricket, football and other sports betting
• Fishing games and arcade games
• Lottery and bingo games

1.2 Applicable Law

These terms shall be interpreted in accordance with the laws and regulations in force in Bangladesh. Users are solely responsible for complying with local laws regarding online gaming within their own jurisdiction.

By opening an account with fa1111, you will be deemed to have fully accepted these terms and conditions. You must provide accurate and complete information to complete the registration process.

2.1 Registration Conditions

• Each individual may open only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and deposited funds may be forfeited.
• The name, date of birth and contact information provided at the time of registration must be accurate.
• It is the user's own responsibility to keep the account password confidential.
• Opening or managing an account on behalf of a third party is strictly prohibited.

2.2 Identity Verification

fa1111 reserves the right to verify a user's identity at any time. A national identity card, passport or other government-issued document may be requested for verification. If the required documents are not provided, the account may be suspended temporarily or permanently.

fa1111 is strictly committed to preventing minors from gaming. To participate on this platform, users must meet the following eligibility requirements:

• You must be at least 21 years of age (for those aged 21 and above only).
• The user must not be located in any country or jurisdiction where online gaming is completely prohibited by law.
• The user must be confirmed to be of sound mind and participating voluntarily.
• Any person subject to self-exclusion may not register.

The following rules apply to depositing and withdrawing funds at fa1111. All transactions are conducted in Bangladeshi Taka (BDT/৳).

4.1 Deposit Rules

• Minimum deposit: ৳300 (for all methods).
• Supported payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposited funds are generally added to the account instantly.
• The correct reference number must be provided at the time of deposit, otherwise there may be a delay in processing.
• Deposits from third-party accounts or credit cards are not accepted.

4.2 Withdrawal Rules

• Minimum withdrawal: ৳500.
• Withdrawal time: Processing is generally completed within 1 hour.
• Account verification must be completed before a withdrawal can be made.
• Withdrawal requests can only be made to the same payment method used for the deposit.
• The specified wagering conditions must be met before bonus funds can be withdrawn.
• fa1111 may request additional documents to verify a withdrawal if necessary.

fa1111 offers various bonus and promotional offers from time to time. Each bonus has its own terms and conditions, which are stated in the relevant offer description.

5.1 Welcome Bonus

New users are eligible to receive a 100% bonus of up to ৳20,000 on their first deposit. For example:

• Deposit ৳1,000 and receive ৳1,000 bonus → total balance ৳2,000
• Deposit ৳42,000 and receive ৳20,000 bonus → total balance ৳62,000

5.2 Wagering Conditions

A 10x wagering requirement applies to the welcome bonus. This means you must wager 10 times the bonus amount before it can be withdrawn. Example: if you receive a ৳1,000 bonus, you may withdraw after wagering ৳10,000.

5.3 General Bonus Terms

• Each bonus may be claimed once only.
• If the wagering conditions are not met before the bonus expires, the bonus will be automatically cancelled.
• If an attempt is made to claim bonuses using multiple accounts, all associated accounts will be closed.
• VIP cashback bonuses operate under separate terms and conditions.
• fa1111 reserves the right to modify, suspend or cancel any bonus offer.

5.4 VIP Program

fa1111 has three VIP tiers:

• Bronze: up to 0.4% weekly cashback.
• Silver: up to 0.8% weekly cashback.
• Gold: up to 1.2% weekly cashback.

Users can be promoted to a higher tier based on their regular gaming activity and contribution to the platform. fa1111 will notify the user separately regarding any change in VIP tier.

All games on fa1111 are conducted fairly and transparently. A technically certified random number generator (RNG) is used to determine game outcomes.

6.1 General Gaming Rules

• Each bet will be deducted only from a sufficient balance; bets will not be accepted if the balance is insufficient.
• If the internet connection is lost during a round, the server will determine the result of that round.
• Abnormal wins or losses caused by technical errors may be cancelled.
• Game rules must be read from each game's individual description.

6.2 Sports Betting Rules

• All sports betting, including cricket and football, is conducted in accordance with the designated rules.
• If a match is abandoned or postponed, bets are generally refunded.
• fa1111 reserves the right to void bets in the event of unusual or match-fixing related incidents.
• Betting odds may change at any time; once a bet is confirmed, the odds will not change.

The following activities are strictly prohibited on the fa1111 platform and may result in immediate account closure and legal action:

• Opening or operating multiple accounts.
• Bonus abuse or bonus arbitrage activities.
• Collusion or coordinated gambling.
• Playing games using automated software, bots or AI.
• Attempting to exploit technical vulnerabilities of the platform.
• Money laundering or illegal financial activities.
• Fraudulent activities against other users.
• Harassing or intimidating fa1111 employees.
• Providing a false identity or forged documents.

fa1111 reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• If clear evidence of a breach of terms and conditions is found.
• If the user fails to cooperate with the identity verification process.
• If there is suspicion of fraud or fraudulent activity.
• If evidence of multiple accounts being operated from the same device or network is found.
• At the direction of a regulatory authority.

8.1 Voluntary Account Closure

A user may request account closure at any time via 24/7 live chat or email. Any verifiable remaining balance may be withdrawn before the account is closed.

fa1111 places the highest importance on responsible gaming. We believe that gaming should be a source of enjoyment, not a cause of financial hardship. This platform is intended for those aged 21 and above only.

9.1 Self-Control Tools

Users can use the following options to manage their gaming habits:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Loss Limits: Set a maximum loss amount for a specific time period.
• Time Out: Take a break from your account for a set period of time.
• Self-Exclusion: Long-term or permanent exclusion option.

To use these tools, contact our 24/7 live chat or email us at [email protected].

fa1111 uses the highest level of SSL encryption and security technology to ensure the safety of users' personal information. Detailed information on data protection can be found in our Privacy Policy.

10.1 Data Collection & Use

• Personal information is used solely for account management and service improvement.
• Personal information is not sold to third parties.
• Information may be provided to authorities where required by legal obligation.
• Cookies are used to improve the user experience.

10.2 Data Protection Rights

Users may request to view, correct, or delete their collected information. Such requests can be made by emailing [email protected].

fa1111 takes all user complaints seriously and is committed to resolving them quickly and fairly.

11.1 How to File a Complaint

1. First, contact our customer service team via 24/7 live chat.
2. If your issue is not resolved through live chat, send a detailed email to [email protected].
3. Include your account number, the date of the incident, and a detailed description in your email.
4. We will make every effort to respond within a reasonable time after receiving your complaint.

11.2 Final Decision

In the event of any dispute, fa1111's server logs and technical records will be considered the final evidence. fa1111 reserves the right to correct any transactions that occurred due to technical errors or mistakes.